BrandUp Signal
Refund Policy
This policy covers the Signal Autopilot subscription (US$29 per month, US$290 per year). It sits alongside our Terms of Service.
Cancel any time
You can cancel from your billing settings whenever you want, without contacting us and without explaining why. Cancelling stops the next renewal. Paid features stay available until the end of the period you have already paid for.
Monthly plans
Monthly payments are not refunded for part of a month. If you cancel mid-month you keep full access until that month ends — you are not cutting your own service short by cancelling early.
Annual plans — 14-day refund window
If you paid annually, you can request a full refund within 14 days of the payment. After 14 days, annual payments are not refunded, but you keep access for the full year you paid for and can cancel renewal at any time.
When we refund beyond the above
We will refund the affected subscription period if:
- You were charged after cancelling, or charged twice for the same period.
- Signal was unable to deliver its core function for an extended stretch of a paid period because of a fault on our side.
A refund of the subscription period is the full extent of what we provide. We do not pay compensation, damages or costs beyond the subscription fees you paid, as set out in our Terms of Service. We would rather fix a problem than argue about it — tell us what went wrong and we will put the service right.
What is not refundable
- Rankings, traffic or citations not improving. Search engines and AI answer engines decide their own results; we never promise an outcome, and we cannot refund one.
- Periods where recommendations were prepared and made available to you but you chose not to approve or implement them.
- Problems caused by changes made to your website outside Signal, or by your hosting, theme, plugins or other providers.
- Loss or damage to your website, content or data. You approve every change before it is published and remain responsible for your own backups.
- The free audit and the free workspace, which cost nothing.
How to request a refund
Email sales@brandupdesignmarketing.com from the address on your account, with the website concerned and what happened. We reply within 5 business days. Approved refunds go back to the original card via Stripe and typically appear within 5–10 business days, depending on your bank.
Chargebacks
If something looks wrong on your statement, please email us first — almost everything is resolved faster that way than through a card dispute. Accounts under an open chargeback may be suspended until it is resolved.
Contact
Brandup One Sdn. Bhd.
Registration No. 202601025801 (1687897-X)
Email: sales@brandupdesignmarketing.com